4 Winning Strategies for Social Media Optimization

Jim Tobin is president of Ignite Social Media, a leading social media agency, where he works with clients including Microsoft, Intel, Nike, Nature Made, The Body Shop, Disney and more implementing social media marketing strategies. He is also author of the book Social Media is a Cocktail Party. Follow him on Twitter @jtobin.

Social media optimization (SMO) is the process by which you make your content easily shareable across the social web. Because so many options exist for where people can view your content, the content model for the web has shifted from, “We have to drive as much traffic to our website as possible,” to the more pragmatic, “We have to ensure as many people see our content as possible.”

You’ll still want most people to see your content on your site — and if you’re doing it right they will — but helping people view content through widgets, apps and other social media entry points will accrue positive benefits for your brand. The more transportable you can make your content, the better.

If you’re ready to get started with a social media optimization plan for your organization, read on for an overview.


Why Social Media Optimization Matters


Before we get to the practical, let’s start with the “Why,” as in “Why you should care about SMO?” As you can see from the chart below, social networks are driving an increasing amount of traffic to an increasing number of websites. Sites like Comedy Central, Forever 21 and Etsy are seeing more traffic from social networks than they see from Google (). How social referral traffic is performing for you most likely depends on two factors:

1. How interesting your content is; and

2. How easily shareable you have made that content across a variety of networks.

chart image
Image credit: Gigya

In other words, SMO can lead to increased traffic to your site, as friends encourage their friends to digest specific content. If you can appeal to a given person, their friends are statistically more likely to be interested in the same thing, so you’re likely reaching a well-targeted audience.  Further, it also leads to improved search engine optimization, as major search engines count links as if they were votes for your site.

SMO isn’t just about building a bigger social media presence for your brand. Whether or not your organization has a strong social network presence, the social networks of others can be leveraged to great effect.

This is a Click to Action

This is a Click to Action

Actions speak louder than words. And as such, we have the responsibility to lead desirable and mutually beneficial actions through meaning engagement. It’s difficult to do so however, when we focus our efforts on cultivating communities where success is derived by their respective populations. From views and impressions to Likes and Retweets to the count of our Friends, Fans and Followers (3F’s), we miss sight of what’s truly important, connections, outcomes, and the experiences we define and nurture.

Focusing on numbers is only part of the story in this intricate production we call social media. In the world of storytelling and audience engagement, the audience is represented by not only the people we draw into the theater, but also those we do not. And for those we attract, we must define the intended experiences and desirable outcomes we wish to produce. Doing so will set the stage for consumers to take action and also share experiences across their social and interest graphs. We’re then introduced to important social touchpoints and the metrics that ultimately reveal the effect of our engagement and also how we can improve experiences and outcomes over time.

A Click to Action

Design the preferred outcome and experience and reverse engineer it in order to bring it to life. To do so, we have to realize that not all friends, followers, fans or views are created equally. And, we must also recognize that the prevailing cultures and supporting behaviors in each network dictate very different results. To trigger the social effect, an understanding of network performance is fundamentally essential to the architecture of discreet initiatives within each engagement strategy.

For example, let’s take a look at Facebook Likes. The average “liker” has 2.4x the amount of friends than that of a typical Facebook user, showing the tremendous opportunity to reach “trend setters” aka tastemakers who can help achieve the greatest reach and distribution of content and more importantly, your story. According to Facebook, the Likers are more engaged, active, and connected than the general population of the global social network. At the same time, they’re genuinely interested in exploring new content. As a result, they click on 5.3x the links than that of the typical Facebook user.

Social Commerce

In the world of social commerce, the connected consumer is at the center of influence. Ensuring beneficial experiences and empowering them with sharing mechanisms ensure that their reach is maximized. Again, networks and the people who populate them, engender varying results. Online ticketing provider Eventbrite released the results of a recent survey that found Facebook sharing to outperform Twitter by as much as 6x.

According to Eventbrite, Facebook shares led the pack, generating an average of $2.52 from 11 referrals. Just behind Facebook, sharing via email came in second at $2.34. However, the delta between Facebook and email and the rest of the referring sources is vast.  LinkedIn shares were valued at $0.90 and Tweets were worth only $0.43.

Read More - via briansolis.com

Brian is a great source of information and I would highly recommend the class subscribe to and read his blog on a regular basis.

Details: Twitter's New @Anywhere Platform

Twitter CEO Evan Williams just announced at SXSW that his company is taking another step to integrate with the rest of the web with a new platform called @anywhere. Operators of third-party websites will be able to plug in @anywhere to integrate some basic Twitter functionality without requiring their users to navigate away from a page.

When you visit a website that supports @anywhere, you’ll be able to follow any Twitter (Twitter

) account associated with that site without navigating away to the profile at Twitter.com. The Twitter blog suggests that the platform will let you follow a participating journalist from his or her byline. It also suggests that you’ll be able to tweet about a YouTube (YouTube

) video without interrupting it.

More @anywhere features are planned; Twitter says the above-mentioned items are are “just the beginning.” Integrating with the rest of the web is a wise move. Facebook’s (Facebook

) Facebook Connect platform is dominating right now, and while Twitter has a similar login platform, it’s lost its head start when it comes to openness and integration.

The person or organization behind a website can drop some JavaScript in the website to integrate with @anywhere, so there won’t be any arcane Application Programming Interface (API) to learn and implement. Initial partners will include Amazon (Amazon.com

), AdAge (AdAge

), Bing (Bing

), Citysearch, Digg (Digg

), eBay (eBay

), The Huffington Post, Meebo (Meebo

), MSNBC.com, The New York Times, Salesforce.com, Yahoo (Yahoo!

), and — as mentioned above — YouTube. Twitter hasn’t said when those sites will begin using @anywhere.

Future announcements regarding the platform will come from the @anywhere Twitter account — you get one guess as to what the username is. Platform/API guru Ryan Sarver promised “lots more details” at the Chirp (Chirp Blu

) Twitter developer conference this April 14 and 15.

"When you visit a website that supports @anywhere, you’ll be able to follow any Twitter account associated with that site without navigating away to the profile at Twitter.com." So @anywhere makes it easer to get followers and can happen on the site of the twitterer i.e. you don't have to go to twitter.com to follow.

DataPortability Blog » Blog Archive » Assessing the openess of Facebook’s “Open Graph Protocol”

Assessing the openess of Facebook’s “Open Graph Protocol”

Posted: April 25th, 2010 | Author: Elias Bizannes | Filed under: Analysis | Tags: , , | 13 Comments

This is an analysis by DataPortability chairperson Elias Bizannes and former chairperson Chris Saad.

Summary
In essence, Facebook is striving to create a web-wide semantic search engine and recommendation system based on a mix of open and closed technologies.

While some of the approaches are indeed open, the overall outcome is an attempt to further lock in Facebook’s dominance over the web’s social infrastructure and capture as much attention data and social graph data in proprietary formats and API’s as possible.

The Metadata
In order to bring their open graph to life, Facebook requires publishers to describe their pages using rich semantic data.

They provide this metadata in the page header, which is accessible by other services. It is described in a fundamentally open format. These are all good things for the web in general and the semantic web specifically.

Facebook is making good use of W3C endorsed standards, like RDFa. Exactly how RDFa works in HTML5 (and thus how this protocol works in HTML5) is still being standardised – so any criticism to date on Facebook’s compliance with these existing efforts are not significant at this time.

The spec is also released under the Open Web Foundation Agreement, Version 0.9. This is a good thing, because it clears IPR issues and links it with other maturing open efforts.

Social Plugins
As part of this push, Facebook has released a series of light-weight widgets that publishers can quickly embed on their site to get started.

The plugins focus only on Facebook APIs and datasets, although nothing more or less is expected from the company on this front.

The plugins are a way to bootstrap the usage of the new APIs. Alone, they are not complete solutions for serious publishers who recognize that the rest of the web (ie, Twitter, Yahoo, Google, etc) are collectively larger than Facebook. They need cross platform solutions that use the FB API but include alternatives.

These widgets will do fine for the long tail and may pose a real threat to social widget players focused on that market.

Gestures
This is a play to increase the quantity of semantic data on the web and then capture social gestures (aka “Likes”) made against those concrete semantic objects – think a web-wide recommendation engine. This is a big step forward for Tim Berners-Lee’s vision of the semantic web.

This could be a concern for Amazon’s dominance over the product recommendation space and will hopefully lead to a more open recommendation ecosystem/technology set as the two battle it out.

Currently, however, these gestures are submitted to FB’s proprietary database using proprietary API calls.

This was not the most open way to execute on this functionality. Instead, these gestures could be written out to a site-specific Activity Stream that can then be indexed by any web-crawler.

The way the functionality is now – Google, Yahoo, Microsoft and any other players would have to negotiate bulk access to the datasets, putting Facebook in a position to control who gets to innovate on these social patterns.

24 Hour Caching
During the f8 conference, Facebook also announced a rollback of their 24 hour caching rules for data usage. We think this is a good step forward and aligns Facebook with other major services.

Value for publishers
Facebook allows users to interact with content without authenticating themselves to the host site. This means the host sites have no access to the user’s data, gestures or friends while Facebook benefits from a complete picture of their clickstream and other actions.

While this is good for user privacy, it is a devils bargain for the publisher who is hosting Facebook user experiences while only seeing a fraction of the potential value.

At stake here is access to (and value extraction from) user actions on given sites. Currently many interactions on third party sites will not actually be accessable or monetizable by third party sites who host Facebook experiences.

Value and privacy for users
During the announcement, Facebook claimed to be placing user privacy at the top of its list of concerns. Although this does not strictly relate to interoperable Data Portability issues, it is clear that by automatically opting all users into this protocol, Facebook is more interested in on-ramping its entire userbase rather than giving users an initial choice.

In addition, for users to leverage this data in other services, those services need to – once again – code defensively against Facebook’s APIs and data formats instead of using open formats like Activity Streams to encapsulate the data.

Medium Term Outcomes
Ultimately Facebook is building a semantic search engine and e-commerce recommendation engine bootstrapped by pblishers hosting their social widgets and users making proprietary gestures.

While Google and others might use some of the same metadata, they won’t have access to the proprietary aspects of the system leaving FB in prime position to innovate and control outcomes.

It also furthers Facebook’s goals of turning their Identity platform into the default login system for the web, something that no company should own. Thankfully, OpenID, as an underlaying technology, already far exceeds Facebook’s closed system (having being used by the majority of login providers/login events such as Google, Yahoo and others). As a community, however, we should be sure to drive that point home where ever possible and ensure site owners offer the open alternative.

In order for true interoperable, peer-to-peer data portability to win, serious publishers and other sites must be vigilant to choose cross-platform alternatives that leverage multiple networks rather than just relying on Facebook exclusively.

In this way they become first-class nodes on the social web rather than spokes on Facebook’s hub.

Further Reading:

We will be digging deeper into Facebook this coming week in class. Big new changes have occurred and we will examine effects.

Facebook Makes Major Announcements at F8 [LIVE]

Media_httpmashablecom_dpxea
F8 Developer Conference in San Francisco, Facebook Founder and CEO Mark Zuckerberg is making major announcements to an audience of developers and press. Here are my live notes: Mark Zuckerberg’s Keynote - It took only 15 months for 100 million users to use Facebook Connect. - Asking for user permission via Facebook Connect will now be a one-step permission process, rather than requiring multiple permissions. - The developer policy of not storing user data for more than 24 hours is now gone. This will give developers more time to use user data via Facebook Connect. - Credits are still in beta — there were no major announcements. - There isn’t an easy way to connect different social graphs — for example, your Facebook social graph and your Yelp social graph. There’s an issue in linking your favorite restaurants to your friends. - Zuckerberg: “We’re going to connect all of these graphs together to create the Open Graph.” via mashable.com

We will be covering this in the class very interesting.

23 Essential HTML 5 Resources | Carsonified

23 Essential HTML 5 Resources

By Ryan Carson

Editor’s Note: Bruce Lawson will be doing a 1-hour tutorial called “How to build a HTML5 Web site” at the FOWD Tour.

Everyone is excited about the possibilities of HTML 5, but there’s a lot to learn and absorb as well. With that in mind, we’ve compiled a list of articles to get you started!

  1. Yes, You Can Use HTML 5 Today! – A great beginning overview of HTML 5
  2. Wikipedia: HTML 5 – A basic overview from Wikipedia
  3. HTML 5 Cheat Sheet – A great quick guide to HTML 5 as a printable PDF
  4. HTML 5 Demos – A great set of demos. Just view the source to see how they work.
  5. HTML 5 Drag and Drop + Microformats = a whole world of possibilities – An example of how to use Drag-n-Drop in HTML 5
  6. HTML 5 Gallery – See what’s possible with HTML 5
  7. HTML 5 Forms Demo – A powerful demo of how forms work in HTML 5
  8. HTML 5 Doctor – A great general resource on HTML 5
  9. Headers in HTM 5 – A good article from HTML 5 Doctor on the Header element
  10. Video elements – A useful article from HTML 5 Doctor on the Video element
  11. Designing a blog with html5 – A tutorial on how to build a blog in HTML 5
  12. How to get HTML5 working in IE and Firefox 2 – Another great article from HTML 5 Doctor
  13. HTML 5 – Draft Standard – The whole spec, in all it’s scary technical detail
  14. Semantics in HTML 5 – An opinion piece from A List Apart
  15. Thinking About HTML 5 canvas Accessibility – Some quick thoughts on accessibility problems with the Canvas element
  16. HTML 5: nav ambiguity resolved – A post by Zeldman on the HTML 5 Nav element
  17. A Selection of Supported Features in HTML5 – A great list from Molly about which HTML 5 features are supported by which browsers
  18. The WHATWG Blog – The Web Hypertext Application Technology Working Group – the folks working on the HTML 5 spec
  19. HTML 5 canvas – A great in-depth tutorial on how the HTML 5 Canvas element works
  20. Native Drag and Drop – A demo of how the Drag-n-Drop functionality works.
  21. Bespin – A Mozilla Labs experiment on how to build an extensible Web code editor using HTML 5 technology.
  22. When can I use… – Compatibility tables for features in HTML5, CSS3, SVG and other upcoming web technologies
  23. Comparison of layout engines (HTML 5) – A good resource from Wikipedia

People to follow

These are the folks that are at the center of HTML 5 …

  1. Ian Hickson (@hixie) – Editor of HTML 5 Spec. Currently working at Google.
  2. Dave Hyatt – Co-creator of Firefox. Worked with Ian Hixie on HTML 5 spec. Working at Apple on the Safari and WebKit team.
  3. Bruce Lawson (@brucel) – Works for Opera, evangelising open web standards as part of their Developer Relations team. Also a member of the Web Standards Project’s Accessibility Task Force.
  4. Update: The other folks behind HTML 5 Doctor: @Rich_Clark, @Rem, @jackosborne, @akamike and @leads.
  5. Molly Holzschlag – Group Lead for the Web Standards Project (WaSP) and an invited expert to the HTML and GEO working groups at the World Wide Web Consortium (W3C)
  6. We’re probably forgetting others … please make suggestions in the comments

Great listing of HTML 5 Resources